SCHEDULED AIRLINE CONDITIONS
RECONFIRMATION, CHECK-IN AND BOARDING
a. You should reconfirm all your flights at-least 72 hrs prior to scheduled departure.
b. You must check-in at least 2 hrs prior to the schedule departure.

c. Government issued photo-identification is required for all flights.

FREQUENT FLYER MILEAGE CREDIT

a. Some airlines do not give frequent flyer mileage credit.

b. Some fares do not allow frequent flyer mileage credit. Please check with your agent before making reservations, if the fare being given to you, permits frequent flyer miles.

REFUNDS ARE NOT POSSIBLE FOR:

a. Flight delays

b. Delays in ticket deliveries

c. Lost, Stolen or misplaced tickets.

We recommend purchase of E-tickets where available.

CHANGES
a. Changes NOT ALWAYS possible and are strictly at the discretion and approval of Arrow Travel & Tours and the respective airline.
b. Prior to the issuance of the ticket there is no charge for the changes.
International

a. After the ticket has been issued, but before the departure – $ 250. The above is subject to availability and any fare difference is additional. 

b. If the tickets were round-trip and issued on a Published fare, no changes whatsoever can be made once the passenger has departed from their originating city. Such tickets are non-endorsable, nontransferable and have no refund value.
Domestic
$150 (any fare difference is additional). Vanguard airline tickets cannot be changed.
CANCELLATIONSYour right to refund is limited (Partially used tickets have no refund value)
International
a. $350 (per ticket) fee if canceled 30 days or more prior to departure.
b. No refund if canceled 29 days or less prior to departure.
c. Certain airline tickets are Nonrefundable at any time. Please check with your agent for the cancellation rules applicable to your tickets.
Domestic

a. Domestic and Caribbean tickets are nonrefundable at any time

b. Cancellation rules are in accordance with the airline policy.     

c. Agency service fee will be levied on all cancellation refunds.

d. The change and cancellation policy is the official policy of Arrow Travel & Tours and cannot be changed by any employee of Arrow Travel & Tours.

e. All Published fare tickets are nonrefundable.

TRAVEL DOCUMENTS

a. All passengers must be in possession of a valid passport.

b. Visa requirements are strictly the responsibility of each passenger and Arrow Travel & Tours assumes no responsibility for denied boarding or denied entry for failure to have these documents in order. Arrow Travel & Tours can assist if you require a rush passport or an emergency visa.

NOTICE OF GOVERNMENT IMPOSED TAXES AND FEES
The price of this ticket may include taxes and fees, which are imposed on air transportation by government authorities. These taxes and fees which may represent a significant portion of the cost of air travel, are either included in the fare, or show separately in the “Tax” column on the ticket.
RESPONSIBILITY
a. Arrow Travel & Tours acts only as an agent of the respective airlines and is therefore not responsible for any lack of performance on the part of the airline. In the event that an airline fails to perform, the airline (not Arrow Travel & Tours) is responsible for any refund due.
b. Liability for loss, damage or delay of baggage is solely the responsibility of the airline.
c. You are subject to the terms and conditions on the ticket.
d. It is your responsibility to examine your ticket upon receipt to ensure your travel dates, origin and destination cities and other information are correct. If you fail to do so, Arrow Travel & Tours will accept no responsibility for any discrepancies.
PAYMENT POLICY
Payments can be made by certified check, cashiers check (payable to Arrow Travel & Tours) or credit cards (American Express, Master Card, Visa, Discover Card or Diners Club).
REFUND POLICY
All refund requests must be in writing and it takes minimum of 7 weeks to process refunds.
NOTE:Please call us at 212-889-2550 if you have any question regarding our Terms & Conditions.